DR. STEVE ALBRECHT, PHR, CPP Dr. Steve Albrecht manages a San Diego-based training, coaching, and management consulting firm. As a trainer, speaker, author, and consultant, Steve is internationally recognized for his expertise in high-risk HR issues.  He provides HR consulting services, security assessments, corrective coaching, and training seminars in supervisory improvement, workplace violence prevention, sexual and racial harassment prevention, drug and alcohol awareness, team conflict resolution, negotiation, and stress management. Dr. Albrecht holds a B.A. in English, a B.S. in Psychology, an M.A. in Security Management, and a doctoral degree in Business Administration (D.B.A.).  He has been a trainer for over 24 years and is certified as a Professional in Human Resources (PHR) by the Society for Human Resource Management and as a Certified Protection Professional (CPP) by the American Society for Industrial Security.  He has received over 48 hours training in Critical Incident Stress Debriefing (CISD).  In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence.  Besides his work as a conference presenter and keynote speaker, he appears frequently in the media and on the Internet, as a source on workplace violence, security, crime, and terrorism.  His 15 books include Tough Training Topics: A Presenter’s Survival Guide, Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job. In 1999, Steve retired from the San Diego Police Department, where he had worked since 1984, both as a full-time officer and later as a reserve sergeant.  He spent six years in the Domestic Violence Unit, where he handled over 1,500 cases. His police books include Contact & Cover; Streetwork; Surviving Street Patrol; and his latest, Tactical Perfection for Street Cops.  He serves as an expert witness for issues related to crime and violence, security, HR, and police practices. Since 1996, Dr. Albrecht has worked as a Course Leader for the American Management Association, teaching two and three-day supervisory skills seminars.  He teaches in the continuing education and business certificate programs at the University of Southern California, Cal State Fullerton, and San Diego State University. Steve is the current San Diego Chapter President of the Association of Threat Assessment Professionals (ATAP). He has significant teaching and consulting experience in the following areas: Workplace Violence Prevention Safety and Security in the Workplace Dealing with Difficult or Dangerous Customers/Taxpayers Sexual and Racial Harassment Prevention Diversity Awareness Drug and Alcohol Awareness for Supervisors Supervisory Skills Updates Added Value Negotiating Employee Coaching Team Conflict Resolution Stress Management Service Leadership Customer Service for the Frontline Police Training Programs Dr. Steve Albrecht, PHR, CPP 619-990-2685 drsteve@drstevealbrecht.com

Feedback from Steve's workshops: "We appreciated your great speaking style and the incredible amount of information you provided." "Steve is an outstanding facilitator as well as a trainer." "Thank you, Steve, for your guidance and for sharing your vast experience in your areas." "Steve, I continue to get great comments and positive references to your training. It keeps coming up because people are incorporating it into their thoughts and actions." "Informative, well organized, and presented well." "Steve's session at the conference was very well done and the best I attended." "The feedback from our employees who attended Steve's training was excellent." "We felt empowered and energized following Steve's seminar during our in-service training day." "Steve is an excellent speaker. He knows his stuff." "By far the best session I’ve attended. Steve gave us excellent practical info clearly based on credible experience."  "Great session!  Steve is a knowledgeable speaker with real world experience." "Wow! Very interesting and informative."  "Steve is very informative with an easy style. He referenced relevant and dramatic case studies and his use of video and images was engaging." "Steve is an excellent subject matter expert."  "Steve's was one of the best presentations I have seen in the past six conferences I attended." "Your presentation was timely and well done.  I will forward my recommendation of you and your session to a nearby agency who’ve asked for my feedback." "Steve could talk all day and we’d stay! Kudos!"