For more information on our consulting help, training workshops, or employee coaching services, call: (619) 990-2685 or e-mail drsteve@drstevealbrecht.com Dr. Albrecht's training program fees are based on either a half-day rate (1 to 4 hours) or a full-day rate (4.5 to 8 hours), plus travel expenses.  His consulting rates are based on a flat day rate, plus travel.  We negotiate different fee arrangements for presentations for associations, conferences, non-profits, or for special projects. Our training programs are customized to match the length and learning needs of the participants: Dealing With Difficult or Angry Customers or Taxpayers: Safety and Security at the Moment of Truth (two hours) Workplace Violence Prevention for Supervisors (two to four hours) Workplace Violence Awareness for Employees (two to four hours) Threat Assessment Team Training (one to three days) The Library Safety & Security / Difficult Patron Seminar (half or full-day program for all library employees) Sexual Harassment Prevention for Supervisors (two hours; meets the bi-annual California AB 1825 mandatory training requirements for managers and supervisors) Our Respectful Workplace: Diversity Awareness for Employees (two hours) Drug and Alcohol Awareness for Employees (two hours) Substance Abuse Prevention Requirements for Safety-Sensitive Employees (three hours) Coaching Skills for Supervisors: Improving Employee Performance and Behavior (full-day) Painless Business Writing: Write Faster and Easier at Work (half-day) Leadership Skills Academy for the New Supervisor (four half-day sessions over four weeks) Team-Building for Teams Under Stress: Conflict Resolution (two to four hours) Stress Management Seminar (two to four hours) Stress Management for First-Responders: Police, Fire, and Dispatcher Support (half-day)   Time Management: Real Tools for the 72-hour Workday (two hours) Added Value Negotiating (half-day to two days) Dr. Karl Albrecht's Mindex Thinking Styles Seminar (half-day) Dr. Karl Albrecht's High-Speed Problem-Solving Seminar (half-day) Dr. Karl Albrecht's Service Leadership: Managing for Excellence (half-day) Dr. Karl Albrecht's Code Of Quality Service (half-day) DBM "I-SPEAK Your Language": Communication Styles Effectiveness (half-day) Site Security Surveys / Site Vulnerability Assessments (hourly rates, based on facility size) Employee Threat Assessment and Threat Management Services (hourly rates) Manager or Employee Corrective or Developmental Coaching Sessions (hourly rates) Anger Management Sessions (hourly rates) Expert Witness Services for Attorneys: Case consultations HR-related cases Workplace violence / injury cases Crimes in the workplace Law enforcement-related cases Document or deposition reviews Deposition or court testimony